Web Site Privacy Policy

This Privacy Policy describes how Village Clinic Mt Eliza (referred to as “we”, “us”, or “our”), located in Victoria, Australia, collects, uses, and discloses your personal information when you visit and use our website at ‘villageclinic.com.au’.

We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and other applicable Victorian and Australian privacy laws.

1. Collection of Personal Information

We collect personal information that you voluntarily provide to us when you interact with our website, primarily through our online contact form.

• Information collected via the Contact Form:
  
  • Name
  • Email address
  • Phone number (optional)
  • Your message/enquiry details (which may include health-related information if you choose to provide it)

2. Collection of Non-Personal Information (Website Usage Data)

When you visit our website, we may automatically collect certain non-personal information about your device and Browse activity. This information is used to understand how our website is used and to improve its functionality.

• Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like Google Analytics) to track your activity on our website and hold certain information.
  
  • Cookies are small data files placed on your device. They may include anonymous unique identifiers. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
  • Google Analytics: We use Google Analytics to collect information about how visitors use our site. Google Analytics collects information such as how often users visit⁵ this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser or by using the Google Analytics Opt-out Browser Add-on.

3. Use of Your Personal Information

We use the personal information collected for the following purposes:

• To respond to your enquiries and provide the information or services you request through the contact form.
• To communicate with you regarding your enquiry.
• To improve our website and services based on user feedback and website usage patterns.
• To comply with our legal obligations.

4. Disclosure of Your Personal Information

We will not disclose your personal information to third parties except in the following circumstances:

• With your consent: Where you have given us explicit consent to do so.
• To service providers: We may share your information with trusted third-party service providers who perform services on our behalf (e.g., website hosting, IT support). These third parties are obligated to protect your information and are only permitted to use it for the purposes for which it was provided.
• As required by law: If required to do so by law, court order, or governmental request.
• To protect rights and safety: Where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in legal proceedings.

5. Storage and Security of Your Personal Information

We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, and from unauthorised access, modification, or disclosure. This includes implementing appropriate physical, electronic, and managerial procedures to safeguard and secure the information.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to request that we correct any inaccurate, incomplete, or outdated information.

To make an access or correction request, please contact us using the details below. We may require you to verify your identity before providing access to or correcting your personal information.

7. Links to Other Websites

Our website may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you wish to make a complaint, please click here to contact us.

10. Making a Complaint

If you believe that we have breached the Australian Privacy Principles or other applicable privacy laws, you may make a complaint to us using the contact details provided above. We will respond to your complaint within a reasonable timeframe and will take steps to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner (OAIC)

GPO Box 5218

Sydney NSW22 2001

Phone: 1300 363 99223

Website: www.oaic.gov.au